Terms of service
Terms of Service
Last updated: 22 August 2026
Welcome to JustThatThing. These Terms of Service govern your use of the JustThatThing website and your purchase of products from us.
By accessing or using our website, or placing an order with us, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
1. About JustThatThing
JustThatThing is an online retail store offering a range of electronics, gadgets, home décor, clothing, everyday essentials and other products.
Our website is operated using Shopify's e-commerce platform, which provides the online platform that allows us to sell our products and services to you.
For questions about these Terms, your order or our products, please contact us through our Contact Us page or using the contact details provided on our website.
2. Using Our Website
You agree to use our website only for lawful purposes and in a way that does not:
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Violate any applicable law or regulation;
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Interfere with or disrupt the operation or security of our website;
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Attempt to gain unauthorised access to our systems or accounts;
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Introduce malicious software or harmful code; or
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Misuse our website, content or services.
You must be at least the minimum legal age required to enter into a contract in your place of residence to make purchases through our website. If you are purchasing on behalf of another person or organisation, you confirm that you have authority to do so.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on our website are accurate and current.
Product images are provided for illustration and may vary slightly from the actual product because of screen settings, lighting, manufacturing variations or changes made by the manufacturer.
Where a product has different colours, sizes, models or other variants, the available options and applicable pricing will be displayed on the relevant product page.
If we discover that a product has been listed with an incorrect price, description, availability or other material information, we may contact you to confirm the order or, where appropriate, cancel the affected order and provide a refund.
Nothing in these Terms limits your rights under applicable consumer protection laws.
4. Prices and Payment
All prices displayed on our website are shown in the applicable currency indicated by the website.
Prices may change from time to time. Any price change will not affect an order that we have already accepted, except where an obvious pricing or listing error has occurred.
We accept the payment methods displayed during checkout.
You must provide accurate and complete billing and payment information when placing an order.
An order will not be processed successfully until payment has been authorised or otherwise confirmed through the available payment method.
5. Orders and Acceptance
When you place an order, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation acknowledging that we have received your order. An order confirmation does not necessarily mean that the order has been accepted.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
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A product is unavailable;
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There is an obvious pricing or product-information error;
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We reasonably suspect fraudulent or unauthorised activity;
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An order contains inaccurate information that prevents fulfilment; or
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We are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been received, we will arrange a refund to the original payment method, subject to applicable law and the terms of our Refund Policy.
6. Shipping and Delivery
We currently offer shipping to the destinations shown on our website and during checkout.
Our current standard shipping service is offered free of charge unless otherwise stated at checkout.
Orders placed before 5:00 PM ACST are generally processed within 2–3 business days.
Estimated delivery times are generally 6–27 business days after processing, depending on the destination and circumstances affecting the shipment.
Tracking information is provided where available.
Delivery estimates are not guaranteed delivery dates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, public holidays or other transportation disruptions.
Customers are responsible for providing an accurate delivery address.
For international orders, customs duties, taxes, import charges or other fees imposed by the destination country may apply. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
For more information, please refer to our Shipping & Delivery Policy.
7. Returns, Refunds and Exchanges
Our returns and refund arrangements are described in our Returns & Refund Policy.
Our policy includes information about:
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Change-of-mind returns;
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Return timeframes;
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Product eligibility;
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Return shipping responsibilities;
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Damaged, faulty or incorrect products;
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Refund processing;
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Order cancellations; and
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How to request a return or refund.
Our returns and refund policy operates in addition to, and does not replace, any rights you may have under applicable consumer protection laws.
8. Australian Consumer Law
If you are an Australian consumer, nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights are additional to any voluntary warranty or return policy we may provide.
Where applicable, customers in other countries may also have mandatory consumer rights under the laws of their jurisdiction.
9. Product Warranties
Some products may be supplied with a manufacturer's warranty or other warranty information.
Any manufacturer's warranty is provided in addition to applicable consumer rights and does not replace or limit those rights.
Where a product includes a warranty, the applicable warranty information will be provided with the product or otherwise made available to the customer.
10. Intellectual Property
Unless otherwise stated, the content on this website, including text, graphics, logos, photographs, product descriptions, page layouts and other materials, is owned by or licensed to JustThatThing and is protected by applicable intellectual property laws.
You may access and use the website for personal and lawful shopping purposes.
You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
11. Third-Party Services and Links
Our website may use third-party services and may contain links to third-party websites or services.
These third-party services may include payment providers, delivery services, analytics services and other technology providers.
Third-party services operate according to their own terms and policies. We are not responsible for the content, availability or practices of third-party websites or services that we do not control.
12. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend, modify or update the website where reasonably necessary for maintenance, security, technical improvements or other operational reasons.
Nothing in this section limits any rights you have under applicable consumer protection laws.
13. Errors and Corrections
We make reasonable efforts to maintain accurate information on our website.
If we identify an accidental error involving product information, pricing, availability or other website content, we may correct the information.
Where an error materially affects an order, we will communicate with the affected customer and provide an appropriate resolution consistent with applicable law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, JustThatThing will not be responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms excludes, restricts or modifies any liability, guarantee, right or remedy that cannot legally be excluded, restricted or modified under applicable law.
15. Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, fires, floods, strikes, transportation disruptions, telecommunications failures, government actions, customs delays, supplier disruptions or other events beyond our reasonable control.
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, services or legal requirements.
The latest version will be published on this page with the updated date.
Changes will not retrospectively alter rights or obligations relating to an order that has already been accepted, except where required by law.
17. Governing Law
These Terms are governed by the laws of South Australia and applicable Commonwealth laws of Australia.
Where applicable, disputes will be subject to the courts and tribunals having jurisdiction in South Australia, subject to any mandatory rights or protections available to consumers under applicable law.
18. Contact Us
If you have questions about these Terms, an order or our products, please contact us using the contact information provided on our Contact Us page.
You can also contact us regarding returns, refunds or other customer-service matters using the process described in our applicable policies.
JustThatThing
Online retail store for electronics, gadgets, home décor, clothing, everyday essentials and more.
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