Shipping & Delivery Policy

The following Shipping & Delivery Policy applies to orders placed through JustThatThing.

Shipment Processing Time

Orders placed before 5:00 PM Australian Central Standard Time (ACST) are generally processed within 2–3 business days.

Orders are processed and dispatched on business days. Orders are not normally processed or dispatched on weekends or public holidays.

During periods of high order volumes, promotions or other circumstances affecting fulfilment, processing may take longer. If there is a significant delay affecting your order, we will contact you using the contact details provided with your order.

Order Cut-Off Time

Our standard order cut-off time is 5:00 PM (ACST) on business days.

Orders placed after the cut-off time will generally be processed from the next business day.

Shipping Destinations

We currently offer shipping to the following destinations:

• Australia

• United States

• Saudi Arabia

• Kuwait

• Qatar

Shipping availability may vary depending on the product and delivery address. Available shipping options are displayed at checkout.

Shipping Rates & Delivery Estimates

We currently offer free standard shipping to all of the destinations listed above.

The delivery timeframe of 6–27 business days is an estimate and is not a guaranteed delivery date.

Actual delivery times may vary depending on the destination, carrier processing, customs clearance, public holidays, weather conditions and other circumstances outside our control.

Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation containing your available tracking information.

Tracking information allows you to monitor the progress of your shipment.

Please note that tracking information may take up to 24 hours to become active after dispatch.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, GST, VAT or other charges imposed by the destination country.

Any applicable customs duties, import taxes or other government charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Customs clearance requirements and processing times may vary between countries and may affect delivery times.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delivery delays can occasionally occur.

Delays may result from carrier processing, customs clearance, weather, public holidays, high shipping volumes or other circumstances outside our control.

If your tracking information indicates that your order has been significantly delayed, please contact us so that we can assist with the delivery enquiry.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order cannot be delivered because the delivery information provided is incorrect or incomplete, please contact us as soon as possible.

Additional shipping or handling costs may apply where an order needs to be reshipped because of incorrect or incomplete delivery information.

Damaged or Lost Orders

If your order arrives damaged, appears to be lost or has been significantly delayed, please contact us as soon as possible with your order number and relevant tracking information.

Where appropriate, we will work with the relevant shipping provider to investigate the delivery issue and assist with a resolution in accordance with our store policies and applicable consumer laws.

If your order arrives damaged, please retain the original packaging and photographs of the damaged item and packaging, as these may be required to assist with the investigation.

Returns & Refunds

For information about returning products, eligibility requirements and refunds, please refer to our Return & Refund Policy.

Our Return & Refund Policy provides detailed information about the available return and refund options and procedures.

Contact Us

JustThatThing

Monday-Friday

10:00 -17:00 

Phone: +61 494 784 340

Email contact: info@JustThatThing.com