Returns & Refund Policy

At JustThatThing, we want you to be satisfied with your purchase. This policy explains our return and refund process for purchases made through our online store.

Nothing in this policy limits or excludes any rights or remedies that cannot legally be limited or excluded under the consumer protection laws applicable to your purchase.

30-Day Returns

We offer a 30-day return period for eligible products.

You have 30 days from the date you receive your order to contact us and request a return.

To be eligible for a change-of-mind return, the product must generally:

• Be unused and in its original condition.

• Be returned with its original packaging, where reasonably possible.

• Include any original tags, accessories or documentation supplied with the product.

• Not have been damaged or altered after delivery.

• Be accompanied by proof of purchase. 

Certain products may not be eligible for change-of-mind returns where their nature, condition or applicable law requires an exclusion. Any applicable exclusion will be communicated to the customer.

Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 30 days of receiving the product, provided the product meets the eligibility requirements above.

Change-of-mind returns are separate from your rights relating to products that are faulty, damaged, defective, unsafe or not as described.

Return shipping costs for change-of-mind returns are generally the responsibility of the customer unless otherwise agreed or required by applicable law.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, defective, unsafe, significantly different from its description, or otherwise does not meet applicable consumer protection requirements, please contact us as soon as possible.

Depending on the circumstances and the laws applicable to your purchase, you may be entitled to an appropriate remedy, which may include a repair, replacement or refund.

Please provide your order number and, where possible, photographs or video showing the issue. This helps us assess the problem and resolve it as quickly as possible.

We will not ask you to bear return costs where applicable law requires us to cover them.

Restocking Fee
For approved change-of-mind returns, a restocking fee of 10% of the returned product's purchase price may be deducted from the refund to cover reasonable handling, inspection and restocking costs.

The restocking fee does not apply to returns relating to products that are faulty, defective, damaged, unsafe, significantly different from their description, or otherwise covered by applicable consumer protection laws where such a deduction is not permitted by law.

Refund Processing
Once an approved return has been received and inspected, refunds will generally be processed within 5 business days. The time for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.

How to Request a Return

To request a return, email:

info@justthatthing.com

Please include:

• Your order number.

• The product you wish to return.

• The reason for the return.

• Photographs or video where relevant.

• Any other information reasonably required to assess the request.

We will review your request and provide return instructions where the return is approved.

Please do not send a product back before receiving return instructions from us. Returns must be sent to our return facility in South Australia, Australia, using the exact shipping instructions provided upon return authorization.

Return Shipping

For approved change-of-mind returns, the customer is generally responsible for the cost of returning the product.

For products that are faulty, defective, damaged on arrival, incorrect or otherwise covered by applicable consumer protection laws, we will handle return shipping in accordance with the circumstances and applicable law.

We recommend using a trackable shipping service when returning an item.

Inspection of Returned Products

Once we receive your returned product, it may be inspected to confirm that it meets the applicable return requirements.

If the return is approved, the applicable refund will be processed to the original payment method used for the purchase.

Refunds

Approved refunds are generally processed after the returned product has been received and assessed.

Once we process your refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer or payment provider.

If you have not received your refund after the expected processing period, please contact us at:

info@justthatthing.com

We will assist you in checking the status of the refund.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at info@justthatthing.com

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible. Where cancellation is not possible, you may be able to use the return process described in this policy, subject to the applicable return conditions and consumer protection laws.

Incorrect or Incomplete Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

If you notice that you have entered an incorrect address, contact us as soon as possible.

We will make reasonable efforts to update the address before the order is processed or dispatched, but we cannot guarantee that an address change will be possible after processing or dispatch.

Where an order cannot be delivered because incorrect or incomplete delivery information was provided, additional arrangements or costs may apply where permitted by applicable law.

Late or Missing Orders

If your order has not arrived within the estimated delivery timeframe provided for your order, please contact us at info@justthatthing.com with your order number.

Where tracking information is available, please include the tracking number or refer to the tracking information provided with your shipment.

We will investigate significant delivery delays or missing shipments and assist with the appropriate resolution.

Consumer Rights

This policy is intended to provide a clear and consistent returns process for our customers worldwide.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded, restricted or modified under the consumer protection laws applicable to your purchase.

Where local law provides customers with rights or remedies that are more favourable than those described in this policy, those legal rights will continue to apply.

Contact Us

If you have questions about returns or refunds, please contact us:

JustThatThing

Business Hours: Monday–Friday, 10:00 AM–5:00 PM

Phone: +61 494 784 340

Email: info@justthatthing.com